At Melapure, we care deeply about your experience and the quality of our products. While we stand behind every order, we also recognize that sometimes things don’t go as expected. That’s why we offer a flexible and fair refund process.
Melapure Trial - 60-Day Money Back Guarantee
We stand by the effectiveness of our 100% Korean Skincare. If you use our product consistently for 90 days and are not satisfied with the results, we offer a 60-day money back guarantee. This guarantee is only applicable to our Korean Skincare.
To qualify for a refund under this guarantee, please follow these steps:
- Usage Requirement: The product must be used 2-3 times weekly for 60 days as directed.
- Documentation: Provide time-stamped photos or videos showing your consistent use throughout the 60-day period (weekly documentation recommended).
- Initiate the Process: Email us at: support@mela-pure.com with your documentation and a detailed explanation of your experience and why you are seeking a refund.
- Evaluation: Our team will review your submission to ensure compliance with the guarantee terms.
- Results Expectation: Most users begin to see noticeable results around the 2-3 month mark with consistent use.
General Refund Policy
Refund Eligibility
We’re happy to consider a refund under the following conditions:
-
The issue is related to an error on our part (e.g. wrong item or damaged item)
-
Item is damaged during transit
Note: For opened or used items, refunds may be offered only in special cases and at the discretion of our support team.
Non-Refundable Situations
To ensure we can keep our pricing and service standards high, we do not offer refunds in the following cases:
-
Orders marked as delivered but claimed missing without proof (e.g. theft report or certificate of non-delivery from post office)
-
Customer regret or dissatisfaction after half to full use of the product
-
Shipping fees (as per policy, shipping costs are non-refundable)
Right to Return (14 Days)
In accordance with consumer protection laws, customers in eligible regions have the right to cancel their purchase and return unopened, unused items within 14 days of delivery for a refund.
Important Exceptions:
Due to the fragile, sanitary, and highly customized nature of our products — especially our 100% natural Korean Skincare and handcrafted beauty items — this right does not apply once the product has been unsealed, opened, or used, as such items cannot be resold for health and safety reasons.
Not Satisfied? Let’s Talk.
Even if your order doesn’t fall under the typical refund scenarios, our team is here to help. We review each case with care and may offer alternatives like replacements or partial refunds, depending on the situation.
How to Request a Refund or Return
Please reach out to us at: support@mela-pure.com with:
-
Your order number
-
A description of the issue
-
A photo if applicable
We aim to reply within 24 hours and always do our best to make things right.
Return Address
All approved returns should be sent to:
Digital Trade Group LLC – Returns
30 N Gould St Ste R
Sheridan, WY 82801
United States